Hi, I have spent another hour of my life talking to orange today, I phoned to check on the progress of my exchange only to be told in their own words it will be a new Generic handset "that is flashed with orange firmware" WTF..!!!!! how do they think it can be generic if they are putting their crap on it..!!!! I explained to them my invoice says Generic galaxy s3 and that is what I expect to get. At this stage I was passed on to the manager who said no phones would be available till next week and he can't guarantee if they are generic or not, even though the first bloke said they are all flashed...!!!! and he will have to investigate and get back to me......guess what no return call and I had to leave for work.
I am truly pi$#@d of with the sheer ineptitude of orange customer services and I am going to have to speak with them AGAIN tomorrow.. Aaaaahhhhhhhggggggggggg.