Well the incidences where it has revealed itself is when the vehicle was parked without the capability to charge. i.e. I think one died at an airport parking lot, and another died in a ship's cargo bay while being shipped overseas. Tesla did tell their customers to always keep the charge up, but never warned about the consequences. They are claiming their warning was sufficient, even though its common sense that people will be a whole lot more careful if they know they are on the hook for a $60k battery if they don't follow the warning...
What Tesla has done to combat it, is have the car send out a warning message to Tesla if it drops below a certain percentage, and call the owner to remind them to plug it in. If they can't get a hold of the owner, they will activate the GPS, find the car, and if the car is located near a service center, they have actually dispatched a mobile charger to see if they can gain access to the car and charge it.
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