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You also don't pay for software updates and game patches, do you? I'm not one of the people complaining (duh, phone has 2.1 out of the box anyway), but people who are do have some justification. When you buy software, you expect some level of subsequent support.
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Except that isn't what is going on here. We've got people all bent out of shape because they aren't getting their update
right this very femtosecond. They're getting all pissy because they don't have the absolute latest and greatest on their phone RIGHT NOW!!!!! I fully expect the same people to do the same complaining when 2.1.00000001 is rumored to be ready (hey, some guy on a blog somewhere said he met someone who's third cousin twice removed worked down the street from a Verizon store and they saw a couple of Verizon reps acting kinda funny).
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If you go to a restaurant and find the food unsatisfactory/inedible, you have every right to complain and take issue with the chef. If the chef says you should go open your own restaurant and make your own gourmet food, then that chef deserves to be fired post-haste.
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I think that is an equally invalid example. Android phones are pretty easily rooted, and a lot of rooted users have been using 2.1 for quite some time now.
Maybe I'm weird, but as a long-time Slackware user, I've come to expect upgrades when they are ready, and not before. This has saved me a ton of headaches over time. The latest and greatest is frequently only one of the two.