Originally Posted by mongalooman
when I plug the phone into the USB port with both volume buttons pressed I just get the battery charging image on the phone and a message on the laptop saying the divice has not been recognised.
Hi mongalooman. Welcome to the forums.
Is your phone the SGH-T989 or the SGH-T989D Telus?
You aren't letting go of the volume buttons before you plug in the phone? Is your phone powered off when you hold the buttons and plug it in?