Are you holding the CALL CONTROL BUTTON down until the Red & White buttons flash,when pairing up w/the phone?
I was omitting this step when initially pairing up my headset & the phone would not see it.
Also, make sure you have the 'DISCOVER' box checked in the BLUETOOTH settings on your phone.
It took a while for my JABRA STONE 2 to pair up w/my PHOTON,but, once paired,it connects instantly.
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