Originally Posted by bballdrummer21
Well I went to the Verizon store and they told me they had no clue what was wrong with my phone and it was out of warranty. To top it off my upgrade isn't good until November so they told me I could buy a new phone outright for $400-600 which is nuts or go buy a refurbished one online somewhere. Either way I remember being a customer with AT&T and if something like this were to happen they would find a way to let you upgrade early but they wouldn't do anything of the sorts.
That's interesting. One thing I have learned with all stores (Apple, Verizon, Best Buy) is that one employee could be completely wrong or ignorant about stuff. It's best to ask the exact same question or problem to a couple people, so you can see if anyone has any different conclusions. I don't have experience with AT&T but that sounds very nice that they would let you do something like that. So what did you end up doing?