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Old July 10th, 2012, 07:28 AM   #12 (permalink)
juicyp
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Join Date: Oct 2010
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Default UK ICS Rollout

Hi all, I recently took the plunge and purchased a XOOM, THEN found out about the ICS saga.

Well I decided that I should ask Motorola, and here in the result:

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Customer Reference number: 120710-006707

Dear Mr X,

Thank you for contacting Motorola.

We are very sorry to inform you that we have no more information about the update and we do not have any estimated date for the last stage to arrive. Please accept our apologies.


For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on 0870 901 0555 to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 8:30am and 6pm Monday to Friday and Saturday 8am to 2pm.


Thank you for allowing us to be of service to you.

Kind regards,
Motorola Mobile Devices Contact Centre
Motorola Home - Motorola USA
Customer By Email (Mr X) 10/07/2012 11.56 AM

Daniel

Grateful for the quick response.

Whilst I accept what you say I have some difficulty in that in every single forum, including those hosted by Motorola, there is a Xoom owner bemoaning why they have not yet had the update. There is not a single person stating they have had the update!

Can you tell me when the OTA started and how it is being deployed? and when the forecast date is that is has reached all UK Xoom's?

Mr X


On 10 Jul 2012, at 02:13, Motorola Support wrote:

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Response Via Email (Daniel) 10/07/2012 10.13 AM
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
Customer Reference number: 120710-006707

Dear Mr X,

Thank you for contacting Motorola.

We would like to advise you that the Android 4.0 update for the Motorola Xoom is currently being rolled out in stages in the UK and it will be available for your device soon. We apologize for any inconvenience this delay may cause you.


For any further assistance or information please do not hesitate to contact us, quoting your Customer Reference number. We are reachable on 0870 901 0555 to discuss the matter further with one of our experienced customer service agents. Please contact us anytime between the hours of 8:30am and 6pm Monday to Friday and Saturday 8am to 2pm.


Thank you for allowing us to be of service to you.

Kind regards,
Motorola Mobile Devices Contact Centre
Motorola Home - Motorola USA
Customer By Web Form (Mr X) 09/07/2012 08.38 PM
I am really disappointed that the long promised Q2 update of the OS on the XOOM Wifi has not yet happened. I note that Android has since release a further version Jelly Bean and Motorola have stated the XOOM in the US will receive this soon, and will hence probably have the update before the UK gets the last one?

Why is the UK being treated so badly? Could Motorola please provide an update on when they will release the OTA update for the XOOM? Treatment like this simply means consumers will go to other manufacturers.

Yours



So, anyone in the UK received the ICS rollout yet?
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