I understand the frustration but don't blame Sprint on the count of a manager not knowing how to manage the situation. This kind of unprofessionalism can happen in any establishment. I think you did right by writing to sprint and notify them of what transpired. I would notify HTC as well, my experience with HTC have been positive, no device is defect free and as a consumer you have the right to have your device built properly, function right and work accordingly.
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