I've got the same problem, I'm at my wits end with this phone......... simple operations on any other phone I've ever had, are impossible on the Samsung Galaxy Ace.
Today I had a work colleague call me on his mobile as I wanted to save the number as a new contact....... after 30 minutes "faffing about" I managed to add his name to the number and add ( I thought) a new contact to my contacts list........ guess what, the new contact is nowhere to be seen.
I wish I had my old phone back.
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