Originally Posted by MissJennell
You are so biased it wouldn't matter if I was just a customer and not an employee and said the same things you still wouldn't listen.
Most of my family left Sprint in the past few months as the airave became a requirement to make calls at home.. are they all biased too or just me for dealing with the most crappy CS on planet earth?
Bottom line i'm not a rep of any carrier or service provider who needs to lick corporate butt (how is that not biased?) for job security. Not to mention i'm paying less per month for a better phone then anything Sprint offers (maybe? that would be my OPINION). Today i've got working coverage/service as expected, LTE in limited areas around me but still over 6Mbps on 3G. In the end it's pretty clear in my mind that i made the right choice for my situation biased or not.
I don't like the hassle of change and had no complaints when my service with Sprint worked. But starting late last year the coverage kept becoming less and less. I left T-Mobile for Nextel when the coverage in Miami (one of the most populated cities in the US) went south. Even in those days Sprint had a bad rep when it came to Customer Service but the coverage was solid and i stayed loyal for 6 years (never took an upgrade subsidy either) after the merger.
So you can make me out to be the biased guy here if you wish. However keep in mind that when to many customers become biased like me you will be the one searching for a new employer. Maybe instead of trying to belittle me and possibly others on here you should be taking notes and sharing them with Dan. I gave Sprint a chance to remove some bad apples though it seems the loyalty within Sprint is totally misguided and it's very sad when customers rather then bad employees who are viewed as the enemy.