A few Mondays ago, I woke up to find that my Bionic would not power on. Period. It was simply DEAD
. (I'm an IT guy, so please don't ask the typical questions. Yes, the battery was charged. Yes, I tried my spare CHARGED battery. etc., etc...)
I called Verizon and they over-nighted me a refurbed Bionic. I sent mine to them. I was hoping this was the end of the story. Nay Nay!
I just received an email that is titled, "Damaged Device Fee
The body of the email states:
"Dear Valued Customer,
Thank you for contacting Verizon Wireless about your device. Recently, you received a Certified Like-New Replacement device from Verizon Wireless and subsequently returned your original device due to electrical or mechanical defect. All devices returned to Verizon Wireless undergo inspection to ensure that they have experienced a defect covered under the manufacturer's warranty.
Your returned device has physical damage that was not caused by electrical or mechanical malfunction and is therefore not covered by the manufacturer's warranty. Please take a moment to review pictures of your returned device below. An arrow indicates the damage to your device.
As explained in the Activation Guide that was included with your Certified Like-New Replacement, a non-refundable Damaged Device fee of $299.00 will be assessed to your account and your original device will not be returned. The fee will appear on your bill under the "Equipment Charges" section within 1 - 2 bill cycles.
A Damaged Device fee of $299.00 has been assessed to your account and will appear on your bill under the "Equipment Charges" section within 1 - 2 bill cycles."
Of course, the attached (actually embedded) pic file WON'T OPEN (in any browser)!!!
Anyone run into this situation? What recourse do I have? Any advice?
I'm calling Verizon Monday morning. If they insist on charging me the $299, I will IMMEDIATELY drop my wife's phone (including data plan) from our account. And then will continue to do so once the other three lines can be cancelled. We'll see just how "valued" of a customer I am, I guess.