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Old July 30th, 2012, 09:44 PM   #51 (permalink)
NashvilleFlyer
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Join Date: Jun 2012
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Quote:
Originally Posted by PyroSporker View Post
When you pay the $35 fee and get a working replacement, you get 14 days to be satisfied with that replacement. I've had a working replacement, replaced within the 14 days (A replacement, replacement Evo 3D - screen stuck up out of the bezel, improperly seated), and did not have to pay $35 again. Your mileage may vary.
It always helps if you are a pleasant customer and treat the associates how you'd like to be treated, not just because you want a fee waived or get something in return but because it is the right thing to do. (not directed at you, just a general friendly reminder)

Have you tried a factory reset from the Bootloader menu yet (Fast boot off, then power on while holding volume down button, navigate down to factory reset)?
It worked for me and got my 'data call failure' handset to go through activation again and fully back on the network.
This is a multi-faceted issue though, I'm suspecting there is not one fix 'to rule them all'.



This whole thing troubles me. Random, "unexplained", errors that boot people from the network and Sprint seemingly not knowing/being able to do anything about it in multiple cases other than swap a seemingly perfectly good handset for another one...


Mod note: Is there any chance that this issue can be streamlined into one topic and possibly re-titled???
Thanks for the info. I did do the reset thru the bootloader menu while on the phone with HTC. I just did it again for the heck of it, set up my google account and other options, then right away try to update profile and it starts giving me the vDM and com.android.phone errors.

I know there can be problems with phones, I just wonder if Sprint or HTC would admit this is a known issue. I've been reading posts about this problem dating back to early June, and usually the solution is returning the phone.
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PyroSporker (July 31st, 2012)