Originally Posted by Mr. Ed
Oh I looked that up too..the only replacement you are eligible for is an another LTE EVO. The replacements are on backorder, so you "might" be able to get them to give you one out of inventory, it's up to the manager.
the only other thing I can find that you could try is to try cahnging the active data profile to 1 and updating profile over wifi..if that doesn't work you are pretty much stuck.
There is a thread on this that has that info in the root section.
On a side note, why would I only be eligible for another EVO? So I get another one, same issue happens, be the 3rd one. There's lemon laws for that. I pay for service that I am not recieving properly, I would hope they would help more than by just shrugging their shoulders. Considering I've had Sprint for over 12 years now, I'd expect a little better.
Edit: After reading the thread in the Root section, since I can not get the Dial codes to come up, I will have to get a new phone. I'm certainly not rooted, and actually wish I could Root, cause that would be more help than a Sprint tech.