Originally Posted by Granite1
To get to someone in the Airave / Airvana department, I just called customer service and asked for someone in that department for help with my femtocell.
On the hands free activation part, the first time was from the ## EPST codes over the phone with a tech. The time after that was when I successfully achieved S-OFF when I rooted my phone. THAT time it went into hands free activation all by itself.
From what I've been reading, and just a bit of deduction, it seems that once the phone gets disconnected fro the network, it has a hard time coming back on. It "could" be a tower thing, but maybe not. I'm by no means a Sprint tech, nor do I have any more info than the rest of yinz.
Darn, thought you maybe had a direct dial for their department. From your other post it sounded like they remotely OTA rebooted your device, not that you used dialer codes.
I agree, it does seem that once off the network it is difficult to get back on. I was hoping to find a sure fire way to get a phone to Hands Free Activate without utilizing dialer codes, for those that are stuck without them.