Originally Posted by Rachel_Ambler
Many many years ago I was with Sprint and wanted to change my plan. I came up with a list of questions that required little more than a yes or a no answer and rang up 3 times and asked each rep the same set of questions.
Confident in the responses I changed my plan with a 4th CSR asking the same set of questions first.
A couple of weeks later I see charges for items I had told on all occasions I would not be charged for. Rang up a 5th CSR to complain and told them what had happened. Their response was enough to tell me that once my contract was up that I'd leave Sprint for another carrier. When I told them of my questions the CSR accused me of lying. I even asked point blank if that's what they said and they confirmed that 'yes, you are lying to me'.
Never forgiven them for that.
If you replace Sprint with ATT then you would have my experience 8 years ago.