Custom App Groups Corrupt - Need Help
Any time my phone starts up from a powered off state, any app groups that I have created become corrupt. Basically, in any particular custom app group, the majority (and in some cases all) of the apps I added no longer show up plus some apps that I never added to the group will be listed. I can find no rhyme or reason as to which apps get listed and I have tried creating several custom app groups just to test the problem. The system default app groups always remain unaffected. I have already tried a factory data reset and a hard reset (they seem to do the same thing). Problem persists.
Phone has never been rooted / modified. I reboot my phone so infrequently that I can't say when the problem started. I am also worried that if this was caused by something else and the problem survives the reset, then what else might have been affected? I'd really like to know that I can fix this or that it's a bug and has to do with firmware or something.
Please help me. Thank you.
Kernel: 220.127.116.11 dnt648@fl36bld22 #2
EDIT: Additionally, I first noticed the issue after having recently performed a factory reset because I suspected a malware infection. If my phone was indeed compromised at the time, could whatever caused it likely survive the factory/hard reset?