Originally Posted by usfbulls
i figured it out, my sim card was bad. i swapped it out for a new one, reactivated it, and now software build is working, and my phone is downloading software updates as we speak. sweet.....might wanna try this first before going the refurb route.
usfbulls - Thanks for the tip! I had Verizon send me a new SIM card, and as soon as I activated and installed it, I was able to pull the ICS update. (Despite the fact that 2 different Verizon tech support reps told me it wouldn't work!)