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Old August 9th, 2012, 12:31 PM   #15 (permalink)
WA_Bob
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I'd say keep going up the food chain at Verizon customer service and keep calling back. You should be able to find someone who will either be reasonable with you or, if you can't, tell them that you'll send back their $600 phone and pick up one off of EBay from $250.
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