Originally Posted by WA_Bob
I'd say keep going up the food chain at Verizon customer service and keep calling back. You should be able to find someone who will either be reasonable with you or, if you can't, tell them that you'll send back their $600 phone and pick up one off of EBay from $250.
I got them to reduce the charge to $145. It sucks, but it's not nearly as bad as $300. And I probably can't find one in perfect shape (and warranteed) for $145 on eBay.
So ... I think this saga is over.