Originally Posted by SUroot
Maybe if he can get Samsung Support to agree to let him root it, in the knowledge that the issue pre-exists...
Yes i was wondering this - would Samsung maybe even offer to retrieve the data themselves if they knew the circumstances, or at least allow him to attempt to access the data being forewarned that he might have to technically void his warranty on a phone that is already faulty and under warranty. I very much doubt the carrier would, but Samsung might.
It would be worth his obtaining an external charger or at least a second OEM battery which would come with a charge, in order to attempt a flash.