Spoke with 'Technical Support' who told me that tower"s" are being worked on but no estimated time for return to service. The person was VERY helpful, and at least gave me explanation. (also said there were multiple complaints in this area recently.) When I contacted customer support via e-mail, however, the person sent me a message that steel and concrete structures interfere with service despite the fact that I had said that i was in a 'frame house'. [Oh well, I guess they do not always read the incoming messages, and scripts are used to reply whether or not relevant!!]
Seems that the various support services need to get on the same page!