Sprint's taking a lot of heat, heh. I work in a Service and Repair Center for Sprint.
1. I haven't seen a single person come in with Dust under the screen problem. and I live in the desert.
2. We haven't received any word from HTC or our Sprint SAR about a permanent fix to this problem, most likely because we don't have any complaints?
3. Alot of rumblings about Service and Repair Reps taking the lazy route and just replacing Palm Pres.. Fact of the matter is, if their is ANY suspected hardware malfunction where a Hard/Factory Reset will not fix the problem, we have to Swap it out. Not even allowed to open those devices. I was in trouble once because I took a power button off and replaced the little sticker under it instead of ordering the customer a refurbed device.... That's how anal Palm is about their new devices being opened up.
|