Originally Posted by droidcentric
It's not a poor business model when you spend about $400 a year on phones to make $1200 back. That's called a revenue expenditure and some companies will spend far more to make much less return. Mobile providers in fact spend more just to get a new customer in the door who might not even stay for the full contract duration. There are often times when a provider will lose money to make it and it's a smart business move to take care of your long term profit bearing customers. It's far better to break even and have greater market share then to have those same customers turning profits for your competitors in fact.
If your family member can't get a new phone it's because they are trying to get a top of the line phone. They will give you a cheap free phone and all you have to do is threaten to walk away from the contract. But if you expect a free GS3 every 6 months or something to that effect then your asking for to much. By giving my father phones it brings in approx $1200 a year in revenue. If you subtract the value of his phones they are still making a worthwhile profit and profit is profit. However this is why most people in America work for other people these days as they have no business sense.
As for stirring trouble in what you apparently think is your forum do consider i was a Sprint customer for many years. That gives me the right to speak about my experience until my dying breath. I highly doubt if a REGIONAL MANAGER of SPRINT had threatened you with physical harm and various employees insulted you it would be no big deal and you would say nothing about it. I probably could have let it all go up until Sprint REFUSED to cancel my service and continued to bill me until AT&T ported my number away.
Now I remember you and that makes your comments on business sense all the more laughable. The first rule of business is always get it in writing. I am sure your remember that now but please leave all this in the past and move on. I grew up in Washington DC don't even begin to talk about threats until you spend time there. As for your experience it mirrors mine and yet unless someone brings it up I don't go into my history with AT&T and Tmob. It just makes you a bitter person and it means they won because even after all this time you are still wasting your life thinking about them. Isn't your time more valuable?