Quote:
Originally Posted by Rush Lindsay
I wasn't aware that i would not be getting back my replacement Evo 3d from Assurian. The news was a surpise to me, when i was told that my claim for a damaged Evo 3d would be replaced for a Evo 4g...wth!!! 
I was sent an Evo 4g instead of my original Evo 3d phone. I immediately called Assurian and asked them why was I sent an Evo 4g rather than the phone I originally made a claim on. I was then told that "the evo 3d was not available anymore as a replacement from Assurian," and that they had sent a device that was equal to, or in the price range of the device i originally had. I bluntly let them know that I had the Evo 4g already and i would prefer something different. I was then told that the OG Evo 4g 4g is the only replacement at this time that they are offering.
I asked to speak to a Supervisor or Manager, because I wasn't pleased with their (assurian) choice of phone for a replacement for my Evo 3d.
After a few minutes talking with a Supervisor, we had come to the agreement of giving me the Evo Design 4G. The phone is scheduled to be here tomorrow.
I really wanted back my Evo 3d, but i guess some changes aren't that bad either. 
Just thought I'd let you guys know this. |
had same issue with them. they tried to send og evo, saying exactly what they told you. I then asked what criteria they used for substitution of phone. they said features, size and ect. my response was "the 3d feature is unique to this phone, I use it all the time and thats the reason I purchased this phone." they said OK and had refurbished one in 2 days. the 3d feature make this device very unique. hope this helps