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Old September 4th, 2012, 12:23 PM   #1 (permalink)
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Question My Thrive factory reset on its own. Why?

Hi everyone,
I'm hoping to find some help here.
I've had my Toshiba Thrive 16GB for about a month now. On Sunday I hit the power button to put it to sleep, like I do 20 times a day, but this time it wouldn't wake up again when I hit the power button again. Battery was at 80% so I know it wasn't dead.
Not knowing what to do, I held the power button down for about 20 seconds to get it to reset. I've done this once or twice before without ill effects, but this time when it reset, I was greeted by new-device setup questions.
The Thrive had been reset to factory defaults. I didn't think this was possible without more user intervention. I read through the docs and can't find what I did wrong to make that happen. I wasn't touching the volume button, by the way.

Any suggestions?
Thanks in advance,
-Steve in Phx
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