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Old September 10th, 2012, 07:58 PM   #22 (permalink)
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That's great to hear! Glad that your situation was settled happily and completely in your favor. That's the "sad" thing about having to deal with Verizon when any issue, be it minor or major, comes up. When you have to call Verizon, it's a crapshoot if you end up dealing with a genuinely helpful agent or the agent from hell. I've gotten the latter on a few occasions and just hang up. And call Verizon back immediately and usually reach an agent who is a polar opposite. I explain about the idiot agent I dealt with immediately before reaching him/her, and more often than not, this second agent will apologize for the behavior of the first and try to be particularly agreeable while resolving the issue. So those of us who have experience with "negotiating" with Verizon know to keep on calling and calling until you reach those rare agents who actually understand customer service.
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