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Old September 11th, 2012, 03:04 AM   #15 (permalink)
iainbarclay
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Default Same problem, perseverance fixed it!

I ended up here yesterday looking for a fix to the same problem - with a 10 month old San Francisco II - after a dance between Orange and ZTE call centres I was directed to the zteuk.co.uk site, where there are download links for the driver update tool.

The first run through, I got the same problem as RedG - phone not known and no chance to update software. After closing the updater and running it a few more times it suddenly decided it need to go and get an update - the updater update process failed, so I retried that a few times until it finally succeeded.

Finally, the updated-updater recognised the phone and went and downloaded new firmware and began to update the phone itself. Of course, that process failed at first, but trying a second time succeeded - and finally, unbelievably - the phone rebooted! All data gone of course, but at least the phone is no longer a brick.

BTW, I think the key to getting the updater to try to update itself was closing it properly so it no longer appeared in the task tray, otherwise I think it sits there looking for the phone and not restarting and checking its own status.

So the summary if you have this problem - grab the software updater, and keep trying until it succeeds!

Hope this helps someone...
Iain



Quote:
Originally Posted by RedG View Post
Hey there, I've had the same problem as above. I used the link and downloaded the handset software update tool. I put my phone into FTM mode and ran the updater. however I get the following information:

Scanned the handset information successfully
Model: ((its blank here))
Format: Unknown
Version: OUK_P736VV1.0.0B03

Failed in detecting latest version
This mobile phone cannot be supported to update currently, thanks for your use.

--------------------------

am I using the right tool? thanks in advance!!
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