Originally Posted by falconey
For the most part when I had consistent issues with data speeds during a month period I was able to get credits posted to my bill. Find a number on the web to the retentions department, call, and explain your situation.
there is a difference between ... a few days or weeks of bad service, due to network maintenance. this can be address or overlooked. shiit happens, i know.
but to be down to crap speeds for over 1yr... that is just plain rude to customers and letting us know.. we dont mean SHIIT to them.