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Old September 21st, 2012, 11:24 AM   #361 (permalink)
jerofld
Fixing stuff is not easy
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Join Date: May 2011
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jerofld
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Quote:
Originally Posted by rowenal View Post
Hi. I have recently puchased the samsung galaxy s3 and i'm having a few problems with it..
1. I have noticed that my phone tends to turn off the screen (and goes back to the locked homepage. I can't turn the screen on with the home button, it has to be turned on from the off button) when i'm on apps or even using the internet. And,
2. My phone turns off when i'm sleeping.

Can someone please tell me whats going on with it.
For problem number one: Have you adjusted the screen turn off timer under display? Or activated Smart Stay? The default time-out for the screen is 30 seconds. Which can be quite short if you're not actively touching the screen.

For problem number two: Like...all the way off? Even with your battery with enough charge to last over night?

I would recommend a factory reset and install only your absolutely necessary apps. If the problem still occurs, you may have a defective unit and I recommend you get it replaced.
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