I do not know if this thread is closed or not. I was googling regarding a similar problem and end up here.
I have the same problem with my SGS2 and Kies but my android version is 2.3.3. I did not have that problem with Windows XP but I am facing it now with Wndows 7 (I do not know if this is relevant). The keying of *#7284# does not give me the same options as described above ( I imagine that is because I have the older android version) I tried to upgrade the android version but Samsung update tells that there is no upgrade available.....Any ideas, anyone?