Got your info Curtis, good to have you on board elhamda (except that being on board means your device is not working properly) and kwknott.
One piece of info I'd like to get is if you are on a grandfathered plan or not. I know Curtis had his Elite on a non-grandfathered plan. I myself am on grandfathered.
Someone reported some time ago that VMU's engineers said the Elite was not compatible with the grandfathered plan. I would buy into that except that Curtis had the problems even after being on a current plan. The grandfathered info I would not pass along to VMU. It is just to satisfy my own curiousity.