View Single Post
Old October 7th, 2012, 09:09 AM   #5 (permalink)
lunatic59
Moderati ergo sum
 
lunatic59's Avatar
 
Join Date: Jun 2010
Location: Pennsylvania
Posts: 25,136
 
Device(s): Galaxy Note 10.1 (2014), Nexus 4, Galaxy S II, Captivate, Nexus 1, Nook Color, Asus Transformer T-1
Carrier: AT&T

Thanks: 8,455
Thanked 13,438 Times in 7,353 Posts
Default

Hey Hank, I read your introduction so I kinda get what's going on. First I want to be absolutely sure that your problem is the phone itself and not your accounts.

Can you confirm that this ONLY happens while the phone is on? If something was mining your personal data for your credentials, they may be using them without the need for a phone.

If your phone is not rooted and you have performed a hard reset (did you do this through settings or the recovery menu?) there really shouldn't be any residual malware lurking about, unless you have reinstalled the offending app.

As El Presidente asked, we'll need more specific information to help you out, but here are some general observations.

If your phone is rooted and you have installed something into /system, without knowing specifically where it is, a factory reset will not remove it. What you will most likely need to do is to reflash the stock firmware, which essentially replaces every file on your device with a clean copy. To be absolutely sure, you will want to reformat the internal storage partition on your phone as well. If I am not mistaken, that's a 3 GB partition on the Blaze? If you have an external MicroSD card that you suspect is compromised, you may want to format that as well, which is done from the phone menu>settings>storage.

Let us know what we can do to help.
__________________
_
If the information is useful, Like the post, if the person was helpful, Thank the member.
RULES: Lest we forget | This part of signature intentionally left blank.
_________________________________________________

No Ivory-Billed Woodpeckers were harmed in the composition of this message.
lunatic59 is offline  
Reply With Quote
The Following 2 Users Say Thank You to lunatic59 For This Useful Post:
El Presidente (October 7th, 2012), Rxpert83 (October 7th, 2012)