I had that problem too.... if it's updated to the latest over the air update, it's supposed to be fixed. I gave up on the commando. I think you have some time from purchase to trade it in.
I dunno, my mom went out and got an LG smartphone that I helped her set up. She got some hard case put on it that I couldn't get off, so I didn't know what she got, but it took her a few weeks to learn. She's 56. I helped her set up a few things.
But hey, it was a big upgrade from her flip phone with a pull out antenna. My mom is one of those type who's probably still paying for AOL because she never cancelled it.
(VZW) Galaxy Nexus. Nexus 7.
& Casio G'zOne Commando - I just use this as a game system and waterproof camera
I love this script ==> V6 SuperCharger