I believe it is bad business to treat customers this way. Especially customers who are waiting to buy your highest-end device. We probably represent the demographic with the deepest pockets. It's not about the website teaser, even though "coming soon" advertisements USUALLY are only used until a DATE has been set(most of the time several months before release, not during the actual month). It's about the fact that corporate employees are giving dates. Dealers to the side, corporate employees are direct representatives of the company. So when I go into a corporate store and am told a specific date, I PLAN to have my money ready on that date. I have heard dates from corporate stores as well as customer service phone reps and if MetroPCS is coaching their staff to create false hope and smoke and mirrors, THAT IS BAD BUSINESS and the kind of practices that frustrate your customer base. If employees are giving out dates without permission, they should be dealt with. That obviously isn't happening because I know I'm not the only person who has been given these dates and it even happened to me twice by 2 forms of the service. This is what infuriates me, not a website photo slide. And even if going by the slide, as a billion dollar company a date should have been set ages ago before the site even made mention of the phone. That's the part that is unprofessional and VERY different from the practice of the carriers that are FAR ahead of MetroPCS in the market.
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