Missing/trouble accessing the Google Play Store app
If you’re missing the Google Play Store app on your device, or if you’re experiencing difficulty launching the Google Play Store app, please try the following:
Confirm that you’re using an Android device and that it appears on our list of supported Android devices.
Ensure that you have strong connectivity (either WiFi or a network connection), and contact your provider if you’re not connected.
Reboot your device (power completely off and back on), and try accessing the Google Play Store app again.
If your Android phone or tablet is not supported for use with Google Play, or if after rebooting you still don’t see the Google Play Store app, contact the carrier or manufacturer of your device - at this time, we do not offer a copy of the Google Play Store app for download.