Thread: General Firmware update?
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Old November 6th, 2012, 05:30 PM   #38 (permalink)
couch257
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Join Date: Apr 2010
Location: Metro Boston
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Device(s): Droid Incredible 4G LTE Samsung Galaxy S4
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Quote:
Originally Posted by NickAP12589 View Post
So still no update.... One other odd thing is when I check for updates, it starts looking and then just goes back to the menu option. It never tells me there are no new updates.... I have tried restarting the phone, removing the battery, even factory reset the phone, still same results. I took it to a Verizon store and they said there is nothing they can do. Their only recommendation is to call HTC and see if they can help or exchange the phone under warranty. I really don't want to do that.... Anyone else have this problem or am I alone on this?

I called today and was told they are still rolling it out. Guy told me to try going on wifi and checking to see if that will download the software. Of course...it didn't. I was told to call HTC as well but this is a Verizon issue not HTC. Oh well...I'll keep waiting.
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