Originally Posted by AntimonyER
Well my CSR said that DOESN't WORK. The contract is extended on the line with the original upgrade, regardless if you transfer it to a different line. And contract extension = end of unlimited. Of course, I talked to a VZW CSR, you talked to one, so combined we know nothing, par for the course it seems
This is my huge beef. The story is never the same. Some are great customer oriented CSR's and get around the Vrz redtape; others quote the company line and some are just clueless. But once you sign a piece of paper; regardless of the story you are stuck with the outcome..