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Old November 13th, 2012, 05:52 PM   #2 (permalink)
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Originally Posted by shannon702 View Post
I just got this phone off eBay. it was already rooted and the problem I'm having is the previous users gmail account is connected to the play store so I'm not able to download anything from Google play because I don't know the password to that account. which also keeps me from being able to delete the account as well. basically everything is synchronized with this persons account and I can't do anything about it. I keep getting notifications on "sign in error" for this account. so my question is, is there anyway yo remove this account or unroot my phone? I'd like to keep it rooted because from what I've read, this phone is better with android over windows. but not being able to personalize my phone because of this persons gmail account is very frustrating! hope someone can help.
Hi shannon, welcome to Android Forums.

There is a couple of options here. One option would be to go into your settings menu and find the manage applications section. Look for Play Store and choose clear data.

Another option would be to go into accounts and sync in your settings and delete the google account associated with the phone.

The last option (and likely what I would choose) is to factory reset the phone. This will wipe all data and return the phone to the state it was in when purchased. Basically you would be starting from scratch as if you'd just purchased the phone from your carrier.

I don't know why someone would sell a phone without factory resetting it and removing their personal data That's pretty scary. I hope this helps!
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