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Old November 16th, 2012, 09:00 AM   #20 (permalink)
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The lack of any communication is driving me crazy. My Google Play account still contains a shipping estimate date of...yesterday. My card has not been charged. I have not received an email stating that my phone is back-ordered. I have not received an email stating that the phone has shipped. I called twice yesterday and just got generic nonsense from the employees.

In the greater scheme of things, I don't care if I have to wait 3 weeks to get the phone. But what does drive me crazy is the lack of communication of any kind from Google. I cannot believe that the company has no idea of how many phones they still have to ship, how many they had originally etc. This is not rocket science. Presumably the number of available phones on the 13th was low -- it should not be hard to ship them out and communicate expectations.

Much smaller companies with far fewer resources manage their online shopping experience much better than Google does.

I hope the phone lives up to the hype. I went contract-free with Virgin Mobile in June. Bought an HTC Evo V 4g. My experience has been mediocre (both phone and network quality leave a lot to be desired), but for the price, overall it's been fine. I had been thinking of buying the VM iPhone but their refusal to unlock the phone for use outside the US really steamed me -- the phone costs as much with VM, as it does direct with Apple, which is unlocked (I travel internationally periodically and the big attraction of the Nexus 4 is the ability to have an allegedly high quality phone that you can use with local SIMs).
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