Spent about 4 hours total in Sam's Club today. When I went back a second time the Verizon CSR didn't transfer the upgrade from one phone to the other, so my sister couldn't use her phone for awhile. It took a second call to fix the problem. Along with 15 to 20 of being on hold with Verizon, add another 20 to 25 mintues of going through the whole process.
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I'm that person that believes in many civilizations throughout the universe.