Toothless Guarantees: Lowe's has a 20 minute guarantee for their online click and pull service. Your order is guaranteed to be ready 20 minutes after you order, on all eligible items. I ordered at 12 noon, but didn't go until 5:30pm to pick it up. I then proceeded to wait until 6pm, and STILL no sign of my order being brought to the front. I ended up leaving and coming back the next day to get it, cause I had to be somewhere at 6. But I asked the manager what I got for them not meeting their guarantee. Nothing.