Thread: General magic jack on android
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Old November 28th, 2012, 01:40 PM   #12 (permalink)
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Here is just a snippet of a chat with MagicJack tech support. This is the day AFTER I was told by them reformating WOULD work:
Jake: I'm afraid that's impossible as well, that cannot help.
Senator:I KNOW, I DID IT BASED ON YOUR TECH'S ADVICE!!!!!! This is what she told me:
"Jeaniza: As what I have told you that formatting the android will delete all the downloaded programs and you can re-download app again as a new program which you can register it to your desired account. That was proven, Senator. For those users who tried to format their android or iphone and tried to re-download the app using a different account but was not successful were not successful in formatting their phone, meaning they failed to format it completely and app were not deleted as installed program on their phones."
Jake: Yes, that's correct. To format your Android can be delete all the information there of Magicjack App into your Android but that cannot help to delete your Android's account in the system. That was already been stored and cannot be deleted in the system.
Senator:Hey, Jake. She told me it would work. She Guaranteed it would work. I did it, it did not. There HAS to be a way to fix this on your system. There has to be. If you can't someone can!
Jake: I'm sorry for the delay. I'll be right with you.
Jake: There's still no fix on this matter yet Senator, which is to delete your information in the system with the Android, iPhone, or iPad. Our engineering department are working on this matter Senator so that in the future our costumers can register with different email addresses.
Senator:So why did your tech give out bogus info? What are you going to do to make this right?
Jake: Every chat on this Live Person assistance is being reviewed by the Upper Management. If a suggestion, such as this one, is feasible, then our engineers will work on developing it.
Jake: All our valued customers will know it once the feature is already available.
Senator:What does that even mean?
Jake: This chat of ours will be checked by our Upper Management and our engineering department will take an action on this matter immediately.
Senator:Yeah, R I G H T, wink, wink. You have my email. Be sure to tell "Upper Management" to email me when they get this ridiculous problem fixed. And they might want to do something nice for THIS :valued" customer who screwed up his phone based on information from one of their techs.
Jake: Absolutely, yes Senator. I'll do my very best here so that it could give you good service for your Androids, iPhones, or iPads as well.
Senator:Whatever, Jake
Jake: Alright
Jake: Is there anything else I may help you with today?
Senator:"Else" would imply you actually helped me with something to begin with, you did not.
Jake: Would you allow me to transfer you to our higher level of support to assist you more further on this?
Senator:Is there anything else that can actually be done to fix this problem?
Jake: Shall I transfer you now?
Senator:Did you answer my question?
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