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Old November 28th, 2012, 02:04 PM   #8 (permalink)
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Google just replied to me again saying they fixed the problem. I was skeptical and when I tried to make a purchase it failed again.

Here is my "favorite part of their e-mail" to me:

Please keep in mind that your previous orders were cancelled. If you'd still like to process these transactions, you may do so by replacing your orders. If your next order is cancelled, please wait 24 hours before placing your order again. If this happens three times in a row, please reply to this email and we will address the issue.

So I reply with an e-mail saying how displeased I am, yada yada yada and they reply back with the exact same e-mail. WTF?

I've only been a customer of the Google ecosystem for a little over a week and much of that experience hasn't been pleasant. The hardware seems very good but the back end software and service just isn't cuting it.

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