I believe that it is in your contract that you can't bring a class-action against them. Most of the carriers have language in their contracts that it is illegal and you are required to use arbitration on a case by case basis if you were to bring a legal suit.
The Commandments of Android
1) Open RAM is wasted RAM - Don't use Task Killers
2) Cheap devices are cheap for a reason. Don't expect high end performance.
3) Boot Loop = Wipe.
4) There are no viruses for android.