Originally Posted by EarlyMon
Dan is the CEO and his office doesn't take kindly to customer runarounds. No guarantees, mind you, but several people hereabouts have reported satisfactory results emailing him. I've emailed him myself protesting their anti-root TEP policy and I don't think that it was just me, but they changed that policy.
Last I heard, his email was Daniel.R.Hesse@sprint.com
- avoid the infamous dan@sprint, it's an auto-responder.
Going to add that to my list and try that way also. The last guy I spoke with refused to give me his extension for me to call him back, his response to my request was "look you can call back and talk to anyone, I put in notes", where I responded "but you know the story and it took me half an hour to explain it", his response "yes, but just call the generic line and talk to someone else"....I mean just terrible customer service