Originally Posted by kbusch02
I am glad to hear there are reputable private agents in VZW! In these parts, we have struggled so much with our private mom-and-pop agents feeding customers false information and then asking them to come to our corporate stores to have those expectations met. What's more, many of our agents have a history with customers that if it doesnt involve something that is commissionable for them, they'll say "we cant do that" and then send them to the corporate store to resolve the issue.
Thanks for being a different kind of agent. Good job!
Ridiculous! I can't stand agent locations acting like that. That's what drives sales to the corp stores.
I actually am the central point of contact for our region for all things Droid and BB. I push product knowledge, a one stop shopping experience and service.
I hate lazy folks!
Thanks for the compliment!