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Old December 11th, 2012, 11:50 AM   #274 (permalink)
hiddenmickey
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Join Date: Nov 2012
Location: NYC
Posts: 20
 
Device(s): GS3
Carrier: Verizon

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Here's the response I received via email:

Quote:
Thank you for your inquiry. We understand that the copy and paste feature in your Samsung Galaxy S III model SCH-I535 from Verizon is not working. We apologize for the inconvenience that this may have caused you.

We suggest clearing the data of the Samsung Keyboard application to fix this concern. On the Home Screen, tap on Menu - Settings - Application Manager - All - Samsung Keyboard - Clear Data.

If this process didn't work, we advise performing a hard key reset to set the phone to it's factory setting to resolve this issue. Please check the link below for this process.

http://agent.samsungsupport.com/agent/popup/pop_dtfastlink.jsp?sitecode=us&account=CCC&type=PR OGRAMMING&prd_ia_cd1=N0000001&prd_ia_cd2=N0000002& prd_ia_cd3=N0000006&prd_ia_cd4=&prd_mdl_name=SCH-I535&prd_mdl_cd=SCH-I535MBAVZW
Needless to say, clearing the keyboard data did not work and I don't want to factory reset. So, no help.
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