Android Forums - View Single Post - Support Galaxy S3 crashing when copying text to clipboard

hiddenmickey · December 11th, 2012, 11:50 AM

Here's the response I received via email:

Quote:

Thank you for your inquiry. We understand that the copy and paste feature in your Samsung Galaxy S III model SCH-I535 from Verizon is not working. We apologize for the inconvenience that this may have caused you.

We suggest clearing the data of the Samsung Keyboard application to fix this concern. On the Home Screen, tap on Menu - Settings - Application Manager - All - Samsung Keyboard - Clear Data.

If this process didn't work, we advise performing a hard key reset to set the phone to it's factory setting to resolve this issue. Please check the link below for this process.

http://agent.samsungsupport.com/agent/popup/pop_dtfastlink.jsp?sitecode=us&account=CCC&type=PR OGRAMMING&prd_ia_cd1=N0000001&prd_ia_cd2=N0000002& prd_ia_cd3=N0000006&prd_ia_cd4=&prd_mdl_name=SCH-I535&prd_mdl_cd=SCH-I535MBAVZW

Needless to say, clearing the keyboard data did not work and I don't want to factory reset. So, no help.