Here's their response to my telling them FR is not sufficient. The model # was entered.
I'm about ready to root.
Thank you for contacting Samsung Telecomunications America. We understand that you are experiencing issue with the Samsung Keyboard.
We sincerely apologize for the inconvenience.
We did not receive enough information regarding the product for which you have requested assistance. Please contact us with additional information regarding the model number about which you are inquiring, so that we may assist you better.
Let us know hte exact issue you are experiencing the issue with the Samsung Key board
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