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Old December 12th, 2012, 06:46 PM   #280 (permalink)
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Originally Posted by SEMIJim View Post
They should have given you a ticket number when you first opened the issue. That ticket number is critical. It establishes "history." From then on: All you need is the ticket number.

Never had a ticket number. Just what I posted earlier, and a message saying not to reply to message because it's for outbound only and a link for "If you have additional inquiries related to your original email" which is what I used - and automatically filled in all the information which they acted like they didn't have the 2nd time. Whatever - don't have time for their incompetence.
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