Originally Posted by SEMIJim
They should have given you a ticket number when you first opened the issue. That ticket number is critical. It establishes "history." From then on: All you need is the ticket number.
Never had a ticket number. Just what I posted earlier, and a message saying not to reply to message because it's for outbound only and a link for "If you have additional inquiries related to your original email" which is what I used - and automatically filled in all the information which they acted like they didn't have the 2nd time. Whatever - don't have time for their incompetence.