Hello and welcome.
It would be helpful if we knew a little more. Is the phone brand new? As in unused before? Then go to settings, then about phone and post a screen shot or tell us exactly what all the information is there.
It is rather an unusual problem, and personally I have no idea why it is happening. The information requested will help other members and give them some thing to go on.
Samsung Galaxy Note 3 SM-N9005
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"The only foolish question is the question not asked"-Anon